Terms of Service

Last updated: October 2026

Welcome to Pipyakas (https://pipyakas.com). By placing an order you agree to these terms. We have kept them short and human.

1. The products

Pipyakas are handmade plush toys. Each one is made individually, so minor variations in shape, stitching and expression are a feature, not a defect. Photos show the exact toy you receive when stock is 1 (marked "one of a kind").

2. Orders and payment

Orders are placed by message, through any of the channels listed on our How to order page. An order is confirmed once we have agreed the toy, the delivery and the final price with you in writing, and payment has been received. The price on a toy page is for the toy itself; delivery is agreed separately and confirmed before you pay. We may cancel and refund an order if a toy is damaged or lost before shipping; that has to be said even if it makes us sad.

3. Shipping

We deliver to many countries around the world, including Lithuania, Belarus, the CIS countries, Georgia, Armenia, Japan, China and more. It's best to check about your country when you get in touch, and we will do everything we can to get your Pipyaka to you.

Parcels leave from either Vilnius or Minsk, depending on the country: parcels for Lithuania, for example, are sent from Vilnius. Some Pipyakas live in Vilnius and some in Minsk, so if yours is not in the city the parcel leaves from, he will first need to travel there, which adds some time.

The carrier and the delivery price are agreed with you before you pay, based on your address and the number of toys in the parcel. Ready orders are packed within 1 to 3 working days and shipped with tracking. Delivery estimates are estimates; customs and postal services occasionally take scenic routes. Once a parcel is handed to the carrier with correct address details, delays outside our control are not grounds for compensation, though we will always help chase a lost parcel.

4. Returns and refunds

You have 30 days from receiving your order to tell us if something is wrong with it and to request a refund; see our delivery and returns page for the exact steps. A toy can only be returned unworn, in the same condition you received it. If everything with the order was fine, return postage is paid by the customer; if something went wrong through our fault, we pay for it. Faulty or misdescribed items are repaired, replaced or refunded in full.

5. Intellectual property

Toy designs, photos and text on this site belong to Pipyakas. Personal, non-commercial sharing (with a link) is always welcome.

6. Liability

Pipyakas are interior toys: handmade decorative companions for the home, not toys made or certified for children's play. They are sewn with care and checked for durability, but they are soft companions, not safety equipment. To the extent permitted by law, our liability is limited to the amount you paid for your order.

7. Changes

We may change these terms at any time without notice.

Contact

Questions? Write to [email protected].